PURCHASE INFO

Contact

Should you have any questions please contact service@kyokonakamura.com

Return Policy

Each product is made to order, therefore no returns or exchanges are available. All items are carefully sewn and any irregularities in the products are not defects, but are simply a result of variants in hand craftsmanship. If you need to change or cancel an order, please contact service@kyokonakamura.com as soon as possible after the order is placed. We will do our best to accommodate the situation, but cannot make any guarantees that any changes can be made after an order is placed.
Our products are packaged carefully with ample packing material, however, accidents and shipping mishandlings may happen. If you should find that some of your glow sticks were activated during shipping, please keep all original packaging and contact us immediately at service@kyokonakamura.com. You have up to three business days after your product is delivered to assert a damage claim for any glow sticks.
Your satisfaction is important to Kyoko Nakamura Design. Please contact us if you have any questions or concerns at service@kyokonakamura.com.

Shipping & Handling

Each product is made to order. Your order will ship in approximately seven business days from the time it is placed. For rush orders please email service@kyokonakamura.com and we will do our best to accommodate your situation. To estimate the total delivery time for your purchase, please allow seven business days to produce your order, in addition to the time given by your chosen shipping means. Orders are processed Monday-Friday, excluding holidays. Kyoko Nakamura Design is not be responsible for unanticipated delays.
Continental U.S.
Overnight $25.00
Express (2 days) $15.00
Standard (7 days) Free
All other states and countries
Express (5 days) $25.00
Standard (6-10 days) Free
Purchases may not be shipped to P.O. boxes or APO/FPO addresses.

Product Availability

All products are subject to availability. Kyoko Nakamura Design reserves the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.

Payment

Kyoko Nakamura Design accepts all major credit cards including Visa, Mastercard, American Express and Discover through Pay Pal.
See Pay Pal’s security information here.
Please note that all online purchases made in New York State are subject to the appropriate sales taxes as required by law.

Gift

Each product is carefully packaged, arriving in a special black envelope tied with a black silk bow and then wrapped in tissue paper. You may add a personal message to the gift at check out.

Kyoko Nakamura Guarantee of Authenticity

Kyoko Nakamura Design guarantees the quality and authenticity of each and every product purchased through the KyokoNakamura.com online store.
© 2010 Kyoko Nakamura Design All Rights Reserved.